Shipping & Returns
Our shipping principles
We've designed Glove's packaging so that it ships nice and small in order to provide cost-effective and efficient shipping for our customers.
We ship with trusted Royal Mail for both domestic and international postal services. For express international services we use FedEx.
We have done tests with one and two pairs of gloves in their packaging and they have successfully fitted though letterboxes whilst out, so fingers crossed your letterbox is like ours.
However, this is unlikely to be the same for three pairs of winter gloves, so a cycle to the local sorting office might be on the cards!
We currently offer free shipping in the UK and all orders are packed (g)lovingly by hand in our smart packaging.
We offer both standard and tracked Royal Mail services. Standard delivery should usually take around 3 working days, and tracked services either 1 or 2 working days, depending on the service.
If you need a speedier service, please get in touch and we will try our best to help.
We now send all our parcels with a tracked (standard) service so you can follow your gloves movements around the world. Delivery times vary depending on destination. As a rough guide we anticipate orders to arrive within 7 working days from postage.
Import taxes—Please note that for international sales the purchaser will be responsible for any local customs import taxes, which is the norm.
If you are worried about an order for any reason, please get in touch.
Returns and refunds
Please take care when picking your size. We have tried to make this as easy as possible for you, through our size chart and downloadable drawing. If you have any questions please drop us a line and we will do our best to help.
If your gloves still don't fit or if you find a fault, then we can offer an exchange in an alternative size or a refund if preferred.
As a small business just starting out, we can't offer free returns at the moment, but we will of course look into it when (fingers crossed) we get bigger.
However, if you do return your glove for another size we will send out the new one free of charge.
Refunds will be issued upon receipt of the original order, to organise an exchange or refund please email email@example.com
Christmas extended returns or exchange period lasts from 12th Nov - 30th Jan
For all other orders please return items within 60 days of purchase and we will issue a replacement or refund. Gloves must be returned “as-new” in a saleable condition and unwashed.
Please also make sure all returned gloves are packaged well with your name or order number within. We cannot take responsibility for items lost or damaged in the return post.